Returns & Refund Policy
Official Store Policy
Return Period
We want you to be completely satisfied with your purchase. If you are not happy with your laptop or accessory, you can return it within 7 days of purchase for a full refund or exchange, provided the item is unused and in original condition.
Return Eligibility
To be eligible for a return, items must meet the following conditions:
- Returned within 7 days of purchase
- Unused and in original packaging
- All accessories and documentation included
- No signs of physical damage or wear
How to Initiate a Return
To start a return, please follow these steps:
- Contact our support team with your order number
- Provide photos of the item and packaging
- Receive return authorization and shipping instructions
- Ship the item back to us in original condition or visit our showroom
- Receive refund or replacement after inspection
Refund Processing
Once we receive and inspect your returned item:
- We will verify the condition of the item (2-3 business days)
- Approve and process your refund (within 5-7 business days)
- The refund will be credited to your original payment method
- Bank transfers may take additional 1-2 business days to reflect
Defective Items
If you receive a defective item, we will replace it free of charge within 30 days of purchase. Please contact us immediately with photos and a description of the defect.
Non-Returnable Items
The following items cannot be returned:
- Items purchased as final sale
- Items damaged due to customer misuse
- Items purchased over 30 days ago
- Custom-built PCs (unless defective)
Contact Us
For return inquiries, please contact us at:
Email: info@laptoppointbd.com
Phone: +880 161 218 2408
Warranty, Return & Service FAQs
Verified policies on testing, returns, warranty coverage, delivery, and showroom inspection.
What warranty and service support are provided with this laptop?
Every laptop purchased from Laptop Point BD includes a 15-day replacement guarantee and a 2-year free service warranty. In addition, returns for refund or exchange are supported within 7 days of purchase for items in original unused condition, and defective items will be replaced free of charge within 30 days.
How are pre-owned and refurbished laptops tested before sale?
Every device sold by Laptop Point BD is rigorously inspected by certified hardware technicians. We conduct stress tests and diagnostics on the battery health, display screen, keyboard, ports, motherboard, and cooling performance before any laptop is made available for sale.
Can I upgrade the RAM and SSD storage on this laptop?
Yes, RAM and SSD storage can be customized and upgraded according to your computing requirements. You can select your preferred RAM capacity (up to 32GB) and SSD storage (up to 1TB) during order placement or contact our technical team for custom configurations.
Do you offer Cash on Delivery (COD) outside Dhaka?
Yes, we provide Cash on Delivery across all 64 districts in Bangladesh with real-time courier tracking. Inside Dhaka, same-day delivery is available with hands-on physical inspection before payment. Standard shipping is also available with express courier options nationwide.
Can I visit your showroom to inspect and test the laptop before purchasing?
Yes, you are welcome to visit our physical showroom located at Madbar Mansion, Shop-08, Mirpur-10, Dhaka-1216, Bangladesh. We are open everyday from 10:00 AM to 9:00 PM where you can test the laptop hands-on before making payment.